Shipping policy
Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking details.
During peak periods, launches, or sales events, processing times may be slightly extended.
All orders are shipped via Australia Post eParcel service.
Domestic Shipping (Australia)
Shipping Options:
• Free Standard Shipping on orders over $100 AUD
• Free Express Shipping on orders over $200 AUD
• Standard and Express rates are calculated at checkout for orders below these thresholds
Estimated delivery times:
• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days
Delivery times are estimates and may vary depending on your location.
International Shipping
We ship worldwide.
International shipping rates are calculated at checkout based on your location.
Estimated delivery time:
• 7–21 business days (depending on destination)
Please note:
Customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance processes.
Order Tracking
All orders include tracking.
You will receive tracking information via email once your order has been shipped.
Track your parcel via Australia Post or the Shop App.
If you do not receive tracking details within 3 business days, please contact us.
Incorrect Shipping Information
Please ensure your shipping details are correct at checkout.
We are not responsible for parcels delivered to incorrectly provided addresses. If a parcel is returned due to incorrect details, additional shipping fees may apply for reshipment.
Delays & Lost Parcels
While we work closely with our shipping partners, we cannot guarantee delivery times and are not responsible for delays caused by:
• Postal service disruptions
• Weather conditions
• Customs processing
If you believe your parcel is lost, please contact us and we will assist in lodging an inquiry.
Damaged Orders
We take great care to ensure every RANORÉ order arrives safely. If your order arrives damaged or doesn’t arrive as expected, please email customercare@ranore.com. Our team will assist and liaise with Australia Post to resolve the issue.
Contact
For all shipping-related enquiries, please contact:
We aim to respond within 24–48 business hours.