Privacy policy

Last updated: March 3, 2026

Ranore Group ABN 68 624 837 900  (referred to as “Ranore”, “we”, “our” or “us”) operates this website and online store to provide customers with a curated shopping experience. Our store is powered by Shopify, which enables us to provide our products and services to you. Ranore is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our website, purchase our products, or otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or could reasonably identify you.

Depending on how you interact with us, we may collect:

Contact Information

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

Financial Information

  • Payment card details

  • Payment confirmation details

  • Transaction details

(Payments are securely processed through Shopify and its authorised payment providers. We do not store full credit card details.)

Account Information

  • Username and password

  • Preferences and saved items

Transaction Information

  • Products viewed, added to cart, purchased, returned or exchanged

  • Order history

Communications

  • Messages sent to our customer service team

Device & Usage Information

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Cookies and similar tracking technologies

How We Collect Personal Information

We collect information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and similar technologies

  • From Shopify and service providers who help us operate our store

  • From marketing and advertising partners (where permitted by law)

How We Use Your Information

We use your personal information to:

1. Provide Our Services

  • Process and fulfil orders

  • Arrange shipping

  • Manage returns and exchanges

  • Provide customer support

  • Maintain your account

2. Improve Your Experience

  • Personalise product recommendations

  • Improve our website functionality

  • Analyse site performance

3. Marketing & Promotions

  • Send promotional emails (you can unsubscribe at any time)

  • Show relevant advertisements

4. Security & Fraud Prevention

  • Detect fraudulent activity

  • Protect our business and customers

5. Legal Compliance

  • Comply with legal obligations

  • Respond to lawful requests from authorities

  • Enforce our Terms and Conditions

Disclosure of Personal Information

We may disclose your personal information:

  • To Shopify and its affiliated service providers

  • To payment processors

  • To shipping and fulfilment partners

  • To marketing and analytics providers

  • To professional advisers (legal, accounting, etc.)

  • If required by law

We do not sell your personal information.

Relationship with Shopify

Our store is hosted by Shopify Inc. Shopify collects and processes personal information to provide and improve its services, including hosting, payments, analytics, and security.

Information you provide may be transferred to Shopify and its service providers in other countries.

To learn more about how Shopify handles personal information, please visit Shopify’s Privacy Policy at:
https://privacy.shopify.com/en

International Transfers

Your personal information may be stored or processed outside Australia, including in the United States or other countries where our service providers operate.

Where required, we take reasonable steps to ensure overseas recipients comply with privacy standards consistent with Australian law.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

Your Rights (Australia)

If you are located in Australia, you can request access to the personal information we hold about you, or ask us to correct or delete it (where legally permitted).

To make a request, contact us at:
📧 customercare@ranore.com

Marketing Communications

You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in our emails.

Even if you opt out of marketing, we may still send transactional emails related to your orders or account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Ranore
📧 customercare@ranore.com