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Frequently Asked Questions
Helpful insights and detailed answers for everything you need to know.
HOW MUCH IS DELIVERY?
- Standard shipping: $9.99 for orders under $100, free for orders over $100.
- Express shipping: $14.99 for orders under $200, free for orders over $200.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
- Standard: 3–7 business days (metro). Add 1–2 days for regional areas.
- Express: 1–3 business days (metro).
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.
HOW DO I RETURN OR EXCHANGE AN ITEM?
To initiate a return or exchange, please log in to your account and submit a request through your order history.
If you’re unable to access your account, you can also email us at customercare@ranore.com with your order details, and our support team will assist you.
If you’re unable to access your account, you can also email us at customercare@ranore.com with your order details, and our support team will assist you.
IS THERE A FEE FOR RETURNS?
Refunds incur a $9.99 return fee. Exchanges are free.
WHEN WILL I RECEIVE MY REFUND?
Refunds are processed within 5 business days after receiving your return. Allow up to two weeks for the amount to appear in your account.
WHAT IF MY EXCHANGE ITEM IS OUT OF STOCK?
If your requested item is out of stock, we’ll contact you to arrange an alternative or refund.
WHAT IF MY ITEM IS FAULTY OR INCORRECT?
Ranoré covers return postage and provides a full refund or replacement in line with Australian Consumer Law.
HOW SHOULD I CARE FOR MY RANORÉ PIECES?
Always follow the care instructions provided on each garment to ensure longevity.





